Returns & Exchanges

At Studio Grae, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer returns and exchanges subject to the following terms and conditions:

Returns and Exchanges

• You have 14 days from the date you receive your order to initiate a return or exchange.
• All items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
• To initiate a return or exchange, please contact us at [contact email] with your order number and details of the item(s) you wish to return or exchange.
• Once your return or exchange request is approved, we will provide you with instructions on how to proceed.

Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs for returns and exchanges are the responsibility of the customer unless the return is due to an error on our part or a defective item.

Exclusions

• Certain items, such as personalized or custom-made products, are not eligible for return or exchange unless they are defective or damaged upon receipt.
• Final sale items are not eligible for return or exchange.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will work with you to arrange a replacement or refund.