FAQ

1. What is your shipping policy?
We offer free shipping on all Australian orders over $150 AUD. For international orders, shipping is calculated at checkout based on your location. All orders are processed and shipped within 2-3 business days.

2. How do I know my size?
Please refer to our Size Guide on each product page for detailed sizing information. If you’re between sizes or need further assistance, feel free to reach out to us directly.

3. Do you ship internationally?
Yes! We offer international shipping. Shipping costs will be calculated at checkout based on the delivery destination.

4. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email to track your order.

5. Can I cancel or change my order?
Once an order is placed, we cannot guarantee changes or cancellations, as it’s processed quickly. However, please contact us as soon as possible, and we’ll do our best to accommodate your request.

6. What do I do if my item is faulty?
If you receive a faulty item, please contact us within 7 days of receiving your order, and we will assist you with the return or exchange process.