Terms & Conditions

Welcome to Studio Grae! By using our website and making a purchase, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information
These Terms and Conditions apply to all visitors, users, and others who access or use the Studio Grae website ("Site"). By accessing or using the Site, you agree to comply with these Terms.

2. Product Information
We strive to ensure that the products displayed on our Site are accurate in terms of color, design, and size. However, due to lighting, screen resolutions, and other factors, there may be slight variations in appearance. All product details are subject to change without notice.

3. Ordering and Payment

  • By placing an order, you are making an offer to purchase a product under these Terms and Conditions. We reserve the right to accept or reject your order for any reason.
  • All orders must be paid in full at the time of purchase. We accept payments through various secure payment gateways (credit cards, PayPal, etc.).
  • If we are unable to process your payment, we will contact you to resolve the issue or cancel the order.

4. Shipping

  • Shipping costs are calculated at checkout. We offer free shipping on Australian orders over $150 AUD.
  • Orders are generally processed within 2-3 business days and will be shipped to the address provided by the customer during checkout.
  • Customers are responsible for ensuring that the shipping address provided is accurate.

5. Returns and Exchanges
Please refer to our Shipping & Returns page for detailed information on returns, exchanges, and refund policies.

6. Pricing and Availability
All prices listed on the Site are in AUD (Australian Dollars) and are subject to change at any time without notice.
While we try our best to keep stock levels up to date, product availability may vary. If an item is unavailable after purchase, we will contact you and offer a suitable alternative or issue a refund.

7. Intellectual Property
All content, trademarks, logos, images, and product designs on the Site are owned by Studio Grae and are protected by intellectual property laws. No content from the Site may be reproduced, copied, or used without our written permission.

8. Limitation of Liability
Studio Grae is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or the Site. In the event of any error or defect in a product, our liability is limited to the purchase price of the product.

9. Privacy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Modifications to Terms
We reserve the right to modify, update, or change these Terms and Conditions at any time without notice. Any changes will be posted on this page, and the date at the top will reflect the most recent revision. By continuing to use our Site after any changes, you accept the modified Terms.

11. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes related to these Terms will be resolved in the appropriate courts in Australia.

12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us.